I purchased a used 2016 Toyota Corolla LE from Sandy Sansing Chevrolet on December 16, 2025, for about $9,000 out the door. What seemed like a great deal at first quickly turned into an incredibly frustrating and expensive experience. The vehicle was sold as-is, which I understood. However, it was presented as road-safe, had supposedly passed their inspection, and no major mechanical problems were disclosed. I even had an independent pre-purchase inspection done, and that inspection did not identify any transmission issues. Within a day of buying the car, it started having serious problems shifting into and out of gear. Less than a week after the purchase, a mechanic diagnosed it with internal transmission failure that required a full replacement. I had just spent around $9,000 on the car, and suddenly I was facing more than $4,000 for a new transmission. What really changed my opinion of Sandy Sansing was the way they handled the situation afterward. I called multiple times, left messages for management, and got little to no response. I eventually had to go to the dealership in person just to get someone to actually address the issue. Their solution was basically to offer to replace the transmission themselves at a slightly discounted price. In other words, after the car they had just sold me suffered a major failure within days, I was still expected to give them thousands of dollars more to fix it. I ultimately paid over $4,000 out of pocket to have the transmission replaced somewhere else. As a college student, that was a huge unexpected expense. I also missed work dealing with a vehicle I had owned for less than a week. I fully understand what AS-IS means, and I understand that used cars can have problems. What I do not understand is selling someone a vehicle that suffers a major transmission failure almost immediately, then showing so little concern or willingness to help when they return with a documented diagnosis. I deeply regret buying this vehicle from Sandy Sansing Chevrolet. Based on my experience, I would never purchase another vehicle from this dealership, and I would not recommend them to anyone shopping for a used car.

Daniel and Phillip were extremely helpful, patient, and efficient. They truly made buying a car a great experience!

Tessa in service is the best! Great person to work with. Any time I take my car to her, she gets it looked at right away, and back on the road right away.

The salesperson was extremely helpful and informative about the details of our purchase and the features of our new Silverado. Loved the experience!

Willie in service is HIM! I highly recommend SS Chevrolet and Willie for all your servicing needs; that is if honestly, transparency and integrity are important to you when looking for a service home. You won’t be disappointed!!!

The only reason I will be returning to Sansing is because of Judy

The salesperson was real helpful in finding the car I was looking for. They realized the car had some drivability issues and worked we me on the price. I have the car at the shop and I'm am confident on getting it repaired.

Sandy Sansing fixed my vehicle in one day! Thank you!! Now I can get my kid to school. Yea!! 🤗

Tess and service staff were friendly and professional. Dropped vehicle off for maintenance and was pleased with how expedient they were

Roger was excellent.

Great customer care and helped me with picking a great first time affordable car for my family I recommend seeing Neil Patel

Very nice polite and helped my husband find his truck